Exchanges

Not satisfied with your order, or it didn't fit. No Sweat. We will happily exchange it as long as it isn't worn. 

We want you to be completely satisfied with your purchase! If you are not, please feel free to return it within 5 days of delivery. We will refund the purchase price, minus the cost of shipping. The customer is responsible for return shipping and delivery confirmation costs. If you have any questions about our return policy, please don’t hesitate to contact us.

To initiate a return please email info@theotgshop.com  

 

Please be sure to send your items back in full accordance with our return policy: Items must be sent back within 5 days of the delivery date.

Items must be unworn, unwashed, and have original tags attached.

Items must be free of stains, makeup, deodorant, or wear. We are not liable for any return packages that may become lost or stolen in-transit.

Please keep your proof of postage and/or tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us. Damaged, defective, or incorrect items must be reported within 7 days of delivery.

 90 day Guarantee

We will evaluate on a case by case basis however, if something isn't right about your items ( holes, logo wear, etc) Please contact us for a replacement. No refunds on worn items.